Dealership hours of operation
Mon - Fri 8:30am - 6:00pm
Sat 9:00am - 5:30pm
Sun closed
Dealership hours of operation
Mon - Fri 7:30am - 5:00pm
Sat - Sun closed
Dealership hours of operation
Mon - Thu 8:00am - 5:30pm
Fri 8:00am - 5:00pm
Sat - Sun closed
Sales: (250) 995-9250 Parts: (250) 590-5887 Service: (250) 995-9250

Roadside Assistance

Roadside Assistance

When it counts We are by your side

No matter where you are within the Continental U.S. or Canada, no matter what time of day or night, BMW is available to help you along your journey. Whether you need help in an emergency, require Roadside Assistance, or need to find the nearest BMW-Certified Collision Centre, help is just a phone call – or the touch of a button – away.

Need Immediate Assistance Call 1-800-267-8269

Roadside Assistance Benefits

Emergency Service Calls & Message Service

Emergency Service Calls offer a battery boost, fuel delivery, and a lock and key service for lost keys and locked-out drivers. The BMW Emergency Message Service allows you to send a message, via the BMW Roadside Assistance hotline, to a family member, friend, or business associate in the event of an emergency.

Mechanical Breakdown

In case of a mechanical breakdown, towing or flatbed transportation of your vehicle will be arranged to the nearest BMW Retailer.


Should your BMW require removal from snow or a ditch, winching service will be provided.

Trip Interruption Benefits

For mechanical disablement covered by warranty, you may be eligible for reimbursement for out of pocket expenses. Should the incident occur within 100km of your residence, you may be eligible for up to $100 for commercial transportation (bus, train, taxi, etc.). Should the incident occur over 100km from your residence, you may be eligible for a reimbursement for out of pocket expenses of up to $1000 which include:

  • Transportation
  • Vehicle rental
  • Accommodation
  • Return to repair site

Traffic Accident Services

If you are involved in an accident and do not require medical assistance, contact us via the 24-hour BMW Accident Management Hotline at 1-800-267-8BMW (269), or select ‘Roadside Assistance’ from the BMW Assist menu in your vehicle’s iDrive

Travel Planning Services

The BMW ConnectedDrive app gives you the best possible support before and during every journey. You may be looking for the best Italian restaurant in town or an on-duty pharmacist at the weekend? And with the My BMW app you can plan your next journey conveniently from wherever you are and also have remote access to important functions in your BMW.

Accessing Roadside Assistance From Your Vehicle