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Reuben is so professional, so knowledgeable and so helpful. He genuinely cares and went out of his way to find the best car for me (he really put to mind what I needed as well as what I wanted). He directed me from a car I was originally looking at to one that suited me way better. I could not be happier with my new car and the buying experience I had. Thank you everyone at BMW Victoria, keep being awesome!
in the last week
I was at first unsure about the Audi I was interested in. Not knowing much about cars and the questions that I needed to ask, it was a bit daunting for me . Ruben responded within minutes of my inquiry and stayed in touch the entire time. He was courteous, straight forward and helped me get the car at a fair price. Best of all the car was delivered to my front door, with a bow within 24 hours buying the car! Impeccable service. Highly recommend!
in the last week
The service I received from Ruben and David was by far the best dealership experience I've ever had. I had been shopping for a new vehicle for a few months, and their service was the reason I opted to purchase my vehicle through BMW Victoria. They were friendly, attentive, and supportive throughout the entire experience and answered any questions I had, even after I had purchased and taken home the vehicle. They treated my dad--who I brought along to help me make my decision--as if he, too, was purchasing a new vehicle. We felt incredibly well taken care of, and I'm sure that this exceptional service will make me a BMW customer for years to come.
2 weeks ago
We recently purchased a 2019 X5 from BMW Victoria. There isn’t one thing I would have changed regarding our experience. The service we received from our salesman Ruben was amazing from start to finish. He answered all our questions and then also pointed out some really cool features we didn’t even know about. Ruben was very knowledgeable on the vehicles he sells. The day we picked up our vehicle we felt like we were everyone’s first priority. The car was waiting in the showroom with a red bow on the hood! Everyone we dealt with; Ruben, Adam (financing), Jack (Sales Manager) and the Insurance agent (from HUB) ensured we understood all our options but weren’t pushy at all in regards to what extras we could purchased or choose against. We did our homework and expected that being on the island, vehicle pricing would be higher, not at all! The vehicle price was very competitive and the trade in value we got was also fair as well. Ruben spent hours helping us set up our new vehicle and making sure it was ready for us to drive off in. Since picking up the vehicle, Ruben has contacted us numerous times to make sure we didn’t have any questions. I explained to him recently that I was nervous to try the park assist for the first time, he offered to make an appointment with me so that he can be in the car while I try it. This is by no means required of him. The fact that he took the time weeks after I purchase the car to ensure I’m comfortable with the vehicle, shows how devoted he is to his customers to guarantee they are happy and comfortable with their new purchase. I wouldn’t hesitate to refer my family and friends to BMW Victoria especially to Ruben! Thank you everyone for making it a positive experience!
2 weeks ago
We had the pleasure of taking possession of our new 2021 BMW X5 just over a week ago. We both absolutely love the car! Ruben Little was the salesperson we worked with. The experience of working with him was amazing, he is very knowledgeable, thorough and helpful. Any questions we had for him he responded to us immediately. Our Financial Service Manager, Josh Cole was very helpful as well as we completed our paperwork. We highly recommend Ruben and the staff at BMW Victoria.
4 months ago
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